Refund policy
We at Montheaze® deeply value your satisfaction and well-being. Our goal is to provide you with high-quality items that contribute to your overall health and happiness. As our products are crafted with utmost care and hygiene, we are unable to accept returns based on individual experiences or perceived health benefits.
Returns & Refunds
Due to the nature of our products and for hygiene and safety reasons, we do not accept returns or offer refunds once an order has been placed and dispatched.
We kindly ask that you double‑check your order details before completing your purchase.
Lost or Undeliverable Parcels
If an order is confirmed as lost or undeliverable by the courier, please contact us. While refunds are not generally offered, we will review the situation on a case‑by‑case basis and aim to make things right where appropriate, which may include offering a replacement or a refund, depending on the circumstances.
Please note that parcels delayed due to customs processing are not considered lost while tracking remains active.
Incorrect or Damaged Items
If you receive an item that is incorrect or arrives damaged, please contact us within 48 hours of delivery with clear photos. We’ll review this promptly and support you with a suitable resolution.
We understand that different people may have unique responses to our food items due to variations in personal preferences, dietary needs, and health conditions. While some individuals may experience health benefits from our products, we acknowledge that results can differ among users.
We encourage you to see how the product suits you by researching the ingredients and their potential effects on your health. Additionally, we recommend consulting with a qualified healthcare professional before making any significant changes to your diet or lifestyle.
Need Help?
If you have any questions at all about shipping, refunds, or your order, please don’t hesitate to reach out. We’re always here to help.
Email us at: contact@montheaze.com