Refund policy

We at Montheaze® deeply value your satisfaction and well-being. Our goal is to provide you with high-quality items that contribute to your overall health and happiness. As our products are crafted with utmost care and hygiene, we are unable to accept returns based on individual experiences or perceived health benefits.

 

Returns & Refunds

Due to the nature of our products and for hygiene and safety reasons, we do not accept returns on opened or used items.

In line with EU consumer protection regulations, you have the right to cancel your order at any time before it has been fulfilled. To request a cancellation, please contact us as soon as possible.

For fulfilled orders, if your item arrives damaged, faulty, or incorrect, you may request a return within 14 days of delivery (extended to account for weekends and holidays). Please contact us within this window to initiate the process.

Return shipping costs are the responsibility of the customer. We do not charge a restocking fee.

We are unable to accept returns on items that have been opened or are no longer in their original sealed condition.

Please double-check your order details before completing your purchase.

 

Lost or Undeliverable Parcels

If an order is confirmed as lost or undeliverable by the courier, please contact us. While refunds are not generally offered, we will review the situation on a case‑by‑case basis and aim to make things right where appropriate, which may include offering a replacement or a refund, depending on the circumstances.

Please note that parcels delayed due to customs processing are not considered lost while tracking remains active.

 

Incorrect or Damaged Items

If you receive an item that is incorrect or arrives damaged, please contact us within 48 hours of delivery with clear photos. We’ll review this promptly and support you with a suitable resolution.

 

We understand that different people may have unique responses to our food items due to variations in personal preferences, dietary needs, and health conditions. While some individuals may experience health benefits from our products, we acknowledge that results can differ among users.

 

We encourage you to see how the product suits you by researching the ingredients and their potential effects on your health. Additionally, we recommend consulting with a qualified healthcare professional before making any significant changes to your diet or lifestyle.

 

Need Help?

If you have any questions at all about shipping, refunds, or your order, please don’t hesitate to reach out. We’re always here to help.

Email us at: contact@montheaze.com